App review email digests
Set up personal email digests for app reviews. Choose sources and frequency, understand which reviews are included, and manage your subscription.
Create a subscription
Available frequencies are daily, weekly, fortnightly, monthly and quarterly. You can have one subscription for each combination of product and frequency.
- Open Subscriptions and choose Add Subscription.
- Select a Product. Only products with sources available to your company can be selected.
- Select the Sources to include from that product.
- Choose a Frequency, then select Create Subscription.
What arrives by email
Digests are sent to the email address on your Subview account and cover reviews from your selected sources. The total counts the reviews included in that particular digest, including eligible changed reviews.
Subscriptions belong to individual users. Other team members can create their own subscriptions with the sources and frequency they need.
Which reviews are included?
A digest includes eligible reviews first collected by Subview during its period, plus reviews whose title, text or rating changes were observed during that period. Selection follows collection and observed changes, rather than only the publication dates shown on the original platform.
Each source has a starting point at the last scheduled cutoff before or at its connection to Subview, based on the digest frequency. Earlier historical reviews and edits are excluded. This starting point stays fixed, so a review collected late can still enter a later digest if its publication date, or the date of its content change, is eligible.
A review collected after one period closes can appear in the next period even if it was published earlier. The period starts at its opening cutoff and excludes the closing cutoff; reviews collected at or after the closing cutoff belong to a later period.
Why can a review appear again?
A previously included review can return when Subview observes a later eligible change to its title, text or rating. It appears once within a single digest even if it changed several times during that period. Open Previous versions on the review page to inspect the collected history.
A change only to helpful votes, an app version or a developer or company reply does not make an existing review eligible again. Collecting an older historical version also does not count as a newly observed edit.
Daily, weekly and other subscriptions can cover some of the same reviews. Do not add their totals together to calculate unique feedback across periods or frequencies.
When is an AI summary included?
An AI summary is generated when every source contributing reviews to that digest has summaries enabled. If a contributing source has them disabled, the digest can contain reviews without an AI summary. Contact your Subview team to check the source settings.
The summary describes the overall tone and recurring themes in the included review text and ratings. Numbered references point to supporting reviews in Subview. Open those reviews to check the evidence and read the original wording.
The email preserves the text rendered when it was generated. A linked review page shows the current record and may have changed since that email. AI summaries can miss nuance and should be checked before they inform a decision.
Why do the counts differ from the store or workspace?
- A digest covers its selected sources and eligible collected reviews, rather than the original platform's complete review or rating history. Coverage, collection timing and later edits can change the comparison.
- The workspace Date Range filter uses the latest stored source update date. MCP review searches use the stored publication date. Neither is the same as the digest's collection and change window.
- The email shows up to 20 review bodies per country group for Apple sources, per language group for Google Play, or per source for other sources. Its total and AI summary can cover more reviews than are displayed. Use the links to open the review lists; the lists show current data rather than a frozen copy of the email.
- If a scheduled period contains no eligible reviews, no new digest email is sent for that period. A missing email alone does not prove that the original platform received no feedback.
Change or stop a subscription
Open the subscription from the list, adjust its sources or frequency and select Save Subscription. To stop it, select Delete Subscription and confirm. Deleting a subscription does not remove a product, source or its reviews.