Products and sources
Understand how products group review sources and how your team gets access to them.
One product, related sources
A product groups related sources of customer feedback. For example, the iOS and Android listings for the same app can belong to one product. Your own products and competitors can each have their own group of sources.
What a source represents
A source connects Subview to a particular store listing or review profile. Supported integrations include the App Store, Mac App Store, Google Play and Trustpilot. Which sources you can use depends on the setup and access agreed for your company.
Open Sources to see the sources available to you. Open an individual source to view its overview and Reviews. Apps provides another way to browse connected app listings.
Add or change a source
Ask your administrator or the Subview team to add a source, attach it to a product or make it available to your company. Include the store or review-profile link and the product it belongs to. Customers do not currently connect sources themselves in the workspace.
Understand coverage
Available review history and update timing depend on the platform and the source setup. A source may not include every review shown on the original platform, and new reviews may not appear immediately.
Country, language and app-version details are available only where the source provides them. A Google Play collection language or region does not establish the review author's language or country.