Review updates and source details
Understand review dates, countries, languages, app versions and replies across your sources.
What happens when a review changes?
When Subview collects a changed review, it updates the current record. Changes to the title, text or rating preserve the previous content under Previous versions on the review page. That history contains the versions Subview has collected; it may not include every edit made on the original platform.
A change to helpful votes, an app version or a developer reply alone does not create a previous content version. New edits appear after Subview collects them, so the review in your workspace can temporarily differ from the original source.
Which date am I looking at?
The date shown in the review list and its Date Range filter use the latest source update date stored by Subview. Open the review and check Metadata to distinguish Published on the source, Updated on the source, Added to Subview and Updated in Subview.
An updated source date does not always mean the reviewer changed their text. For Trustpilot, for example, a company reply can also advance this date. Check the current text and Previous versions before treating the review as new feedback.
Where a source supplies only an update date, the stored publication date starts with that date. It is not always possible to recover the original publication date from the available source data.
An assistant's review search through MCP uses the stored publication date. Email digests use when Subview collects eligible reviews or observes content changes. These views can therefore return different sets for the same calendar dates.
Countries in the App Store and Mac App Store
Country identifies the Apple storefront from which Subview collected the review. Use the Country filter to focus on reviews from a particular storefront. It does not establish the reviewer's nationality, current location or the language they used.
Google Play and Trustpilot reviews do not have a country filter in Subview. Do not treat their language labels as countries.
What does the language mean?
- In Google Play, the Language filter uses the collection locale stored with the review. The Google Play Locale field in Metadata shows that value. It is not a detected language of the review text or a reliable indication of the reviewer's country.
- In Trustpilot, the Language filter uses the stored original language. Not detected groups reviews without a known language. The original language may come from the source or from translation processing.
- Original Language in review Metadata describes the stored language of the text, where known. It is separate from a Google Play collection locale. English translations appear alongside the original text when available.
App versions and previous review versions
App Version is the version reported with an App Store, Mac App Store or Google Play review, when available. Use the Version filter to focus on reviews associated with a particular release. Missing values do not establish that the review concerns the latest release. Trustpilot reviews do not have an app version.
Previous versions refers to earlier content of the review itself. It is separate from App Version. Use the review history to understand a change in wording or rating, and the app version to understand the release context.
Developer and company replies
Open an individual review to read a Developer reply for Google Play or a Company reply for Trustpilot, when one has been collected. The reply's author and date are shown where available.
The current App Store and Mac App Store integration does not collect developer replies. A missing reply in Subview does not establish that the developer has not answered on the original platform.
Replies provide context for the review. Subview displays them for reading; it does not publish a response to the original platform.